Refund Policy

As a non-profit organization, WITH YOU NGO operates on the principle that all donations are made voluntarily to support our charitable mission. Generally, donations are considered final and non-refundable once processed.

This policy ensures that donated funds can be immediately deployed to support our programs and beneficiaries who depend on our services.

We may consider refunds in the following exceptional circumstances:

• Technical Errors: Duplicate charges due to website or payment processing errors
• Unauthorized Transactions: Fraudulent or unauthorized use of payment methods
• Processing Errors: Incorrect donation amounts due to system malfunctions
• Legal Requirements: When required by applicable law or regulation

To request a refund under exceptional circumstances:

1. Contact us within 7 days of the transaction via email at info@withyou.org or phone at +91 7276625966
2. Provide transaction details including date, amount, payment method, and reason for refund request
3. Submit supporting documentation if applicable (bank statements, screenshots, etc.)
4. Allow 10-15 business days for review and processing of approved refunds

For recurring donations:

• You can cancel future recurring donations at any time by contacting us
• Cancellation will stop future charges but does not refund previous donations
• Changes to recurring donation amounts can be made by contacting our team
• We will send confirmation of any changes to your recurring donation setup

If a refund is processed, please note:

• Tax receipts for refunded donations will be cancelled
• You may need to adjust your tax filings accordingly
• We will provide documentation of the refund for your records
• Consult with your tax advisor regarding any implications

Instead of refunds, we may offer alternative solutions such as:

• Redirecting your donation to a different program within our organization
• Providing detailed reports on how your donation was used
• Offering volunteer opportunities to see your impact firsthand
• Scheduling a call with our team to address any concerns

For any questions about our refund policy or to request a refund, please contact us:

We are committed to transparency and will work with you to resolve any concerns about your donations or our services.